We’re talking with Jodie Campbell, a parts person from Allied Parts, to find out about her role in processing a part for a customer.
What’s your favourite film?
A Star is Born.
What’s your favourite food?
Mac and cheese.
Where do you like to go on holiday?
I’ve only been on holiday once to Malta but I’m going to Salou next year. I enjoy the sun!
Have you got any hobbies?
I like to play a bit of Xbox in my free time.
When did you start working with Allied?
I started working here six years ago exactly this week! I started as an apprentice and when I finished my apprenticeship, I wanted to keep working in the parts hub.
Where are you from?
I’m from Easterhouse.
How would you describe your job to others?
I get customer enquiries about parts and process the order so it can be picked and sent to the customer.
Tell us one thing about yourself that people wouldn’t know
I taught myself to be ambidextrous at school. I practiced for weeks until I could write with both hands equally well.
Processing a Part
What made you want to work here to begin with?
I was young and I didn’t know what I wanted to do. I saw the apprenticeship with Allied Parts. I thought that it looked like it could be interesting and I could see how it went. Here I am six years later so I must have enjoyed it!
What did you enjoy about the apprenticeship process?
There were a lot of different things involved in the apprenticeship. For example, we have the table that sends out the parts we sell all over the UK and the pickers who pick and scan the parts from our stores. I started on the send table then moved into the phone office. The more experienced staff had been there for years and they really helped me. They’re a great bunch of people and they’re part of the reason I enjoyed working here so much. I think if you’re put into a job doing the same thing it can get boring or repetitive, but every day is different for us. I was named apprentice of the year for Glasgow and the UK so I must’ve been doing something right!
What does a normal day look like for you?
You have spokes (local garages) who will phone almost every day, but we also deal with the whole of the UK and members of the public, so it’s really varied. It can be standard parts like a bumper for a Peugeot 208 but our WAV’s don’t always have specific part numbers so it can be really difficult to find them. We take the customers details and work out what part they need before handing over the part information to the pickers who pick the part. They give them to the send table who send them out. We make sure everything goes through the process, charge the customer and keep all the details and paperwork up to date. We can deal with 180 calls a day between four of us so there’s always plenty of work to keep us busy!
What’s the hardest part of the job?
It’s definitely getting the right WAV parts. That can be quite complicated. Quite often a part can be changed halfway through the production run to a slightly different version. That means that sometimes we have to ask a customer a few questions about their WAV to work out what parts will fit their model. The good thing is that everyone has so much experience doing the job that we can usually work out quite quickly what version the customer needs.
So, you must have some parts for really old cars here?
We keep as much as we can, but we eventually need to stop stocking older parts as there are hardly any requests for them and we would have no space for anything else. We would always try and help a customer as much as possible if they needed something we don’t stock anymore.
What’s your favourite part of the job?
The people I work with. They’re funny and they keep the day going. Everyone’s in a good mood most of the time and it makes everyone feel part of the team. It’s a lively office but it keeps the work ethic really high and makes everybody get more work done. Nobody wants to let the team down so we all work hard.
Jodie works in the parts department at Allied. Jodie moves people and makes a difference to their lives.