Our Mobility Solutions team go above and beyond for their customers! They regularly receive NPS scores of 98 and above.
Commitment to the customer has been fundamental to the success the stores have had. Last year was their most successful yet with a 25% increase in turnover. That kind of result is testament to their reputation amongst their customer base and the incredible work of their staff.
Success like this doesn’t go unrecognised and Mobility Solutions were recently awarded Breakthrough Dealer of the Year UK at an elite dealer awards dinner.
These national awards were for dealers that have shown outstanding customer service scores, growth and supplier relations. The consistently outstanding work of the Mobility Solutions team was recognised by the judging panel in deciding upon them for the award
Kieron Macfarlane, Retail Manager for Mobility Solutions, attended the dinner with Glasgow Branch Manager Sarah Butler. He said, “This award has never been won by a Scottish dealer, so we are delighted! I’m really proud that the team’s commitment to our customers and service we provide has been acknowledged at these awards”
We’re extremely proud of the team for this amazing achievement. They really move people and make a difference to their lives every day!