Whether you’re looking to start out your career or take a change of direction, Allied Vehicles Group supports a broad range of employment types, both at our manufacturing plant and main office in Glasgow and around the UK. Opportunities range from entry-level posts and apprenticeships through skilled and semi-skilled trades to administration, customer service, sales and professional roles. Here are just some examples of career opportunities at Allied:
Information Technology (IT) is a key element in the continued success of Allied Vehicles. The IT department maintains and develops our main computer systems, associated hardware and a wide range of software programmes. The process development team assists in designing and improving a wide range of internal processes, delivers IT and process training and supports in the planning and design of training documents & processes. Our web developer helps manage intranet and extranet servers and assists with the identification and implementation of new technologies, as well as the integration of company systems. Systems administrators provide support to all computer and telephone users within the company and assist IT management with the development of new computerised systems. They also install and maintain hardware and ensure that downtime is minimised in line with agreed service levels.
The manufacturing department is responsible for production of up to 100 specially adapted vehicles each week. Vehicle and production assemblers undertake the conversion of various models, carrying out specified build stages in accordance with standard operating procedures for each task. Production managers are responsible for achieving on-time delivery and ensuring that vehicles are manufactured cost efficiently and in accordance with customer specifications and quality requirements. Vehicle conversion is also supported by qualified welders, auto-electricians and the quality control team. Pre-production jobs range from production parts supply and machinists to powder coating and graphics production. The production engineering team is responsible for maintenance of manufacturing data, including drawings; development of operating procedures and bills of materials; and analysis and resolution of fault and quality issues. Our design engineers work on continual product enhancement, innovation and development of new models, including rigorous safety and environmental testing.
Finance & Administration
The accounts team is responsible for financial management across the company and other associated businesses. This includes preparation of VAT and corporation tax returns, internal accounts monitoring, statutory accounts for audit and liaison with the Inland Revenue. The purchase ledger team ensures efficient administration of invoices payable, including statement reconciliation and ensuring that supplier payments are processed on time. Vehicle administrators play a key role in processing customer orders, ordering base vehicles, preparing build schedules, liaising with customers, raising invoices and releasing finished vehicles for onward delivery. The finance team works with partner lenders to secure best value funding support for customers seeking lease or hire purchase arrangements. Other administration roles include those of receptionists, who provide the vital first point of contact for customers and personal assistants, who support various directors as well as undertaking specific administrative responsibilities.
Parts, Service & Repair
Crash mechanics and panel beaters are responsible for removing and replacing car body panels, radiators, suspension and steering parts and air-conditioning units. Panel beaters also repair and replace damaged body parts and related components. Estimators liaise with customers and insurers to specify work and components required for damaged vehicles. Spray painters ensure a professional finish for all repairs, returning each vehicle to its pre-accident condition. Vehicle technicians work in mechanical services to undertake routine maintenance of customers’ cars and vans, run diagnostic tests and repair or replace faulty components. They also undertake refurbishment of used vehicles, working to stringent internal and external quality standards. Parts advisors are responsible for providing an effective service to trade customers, retail customers and other departments within the company. They answer phones, respond to online enquiries and serve over the counter, using their technical knowledge to identify and order the correct parts for each job. Hundreds of parts are delivered to customers each day, by our parts van drivers or external courier services.
Each year Allied sells several thousand vehicles, both to repeat and new customers. Business is conducted over the telephone, through our regionally distributed field sales teams and at several sales branches. Our sales teams each specialise in one of the company’s major brands, addressing the taxi, mobility or fleet market. Contact centre staff are responsible for receiving inbound customer enquiries, both on the ‘phone and digitally and for making outbound calls to existing and prospective clients. They help each customer’s assess their requirements in relation to our product range, update customer records and preferences, process sales orders and arrange local demonstrations. Located across the UK, our field sales teams work to identify new business opportunities, provide home-based product demonstrations, manage vehicle orders and undertake post-sales follow-up and support. The growing fleet sales team specialises in supporting business customers and identifying new business opportunities through which to grow commercial activity. Sales staff also support a variety of promotional events around the UK and internationally.
Customer service advisors work both over the counter, for example in our service and accident repair departments and by ‘phone, monitoring customer satisfaction and dealing efficiently with any customer complaints which may arise. The customer service team provides vital ongoing analysis of customer satisfaction levels and issues across all company products and services and works with colleagues in other departments to ensure continuous quality and process improvement, based on invaluable client feedback. The team is also responsible for administration of product warranties and for specialist service and support of converted vehicles. A team of mobile engineers together with a network of service partners, both distributed locally across the UK, enables the team to respond promptly to individual and fleet client issues, as well as delivering an ongoing programme of annual safety and maintenance checks for mobility vehicle customers.
Rentals advisors focus on assisting customers with their requirements when seeking to hire an accessible or commercial vehicle and carrying out administrative duties required to allocate, deliver and off-hire vehicles. They support both end-users seeking a short-term solution for personal or family needs and work closely with Motability Operations staff to support continuous mobility for their customers. This requires us to provide specialised courtesy vehicles to replace wheelchair accessible and adapted vehicles leased through the Motability Cars Scheme, when a vehicle is temporarily unavailable to an end-user. The rentals team is also responsible for maintenance, cleaning, delivery and administration of a fleet of several hundred vehicles, required by customers with specific mobility needs, throughout the UK.
The facilities department has responsibility for day to day management of essential internal services including health and safety, purchasing, site maintenance, security, transport and yard operations. This includes management of utilities, such as electricity, gas and water, together with fuel and mobile phone accounts. The health and safety team assists in developing and maintaining current systems and procedures designed to ensure a safe and compliant working environment for staff and visitors. The purchasing team works to identify suitable supply partners and ensure best value and quality control in all third part service and supply contracts. Site maintenance includes monitoring, cleaning, repair and development of buildings, plant and equipment across our 20-acre main plant and sales and service branches. Yard staff receive inbound base vehicles and administer on-site stock of several hundred units; the valet team ensures optimum presentation of finished products; and the transport team delivers sold vehicles to customers situated throughout the UK.
The HR department provides ongoing support to all areas of the business. Core activities include time and attendance monitoring; administration of annual leave, staff contracts, personnel records and staff benefits; and delivery of the induction process for all new employees. The department also supports staff development reviews and provision of appropriate learning and development opportunities for all employees, as well as management of any disciplinary or grievance investigations and hearings. The payroll team is responsible for ensuring that hourly paid wages, salaries, commission and bonus payments and pension contributions are processed accurately and on time. Recruitment responsibilities include sourcing of candidates through advertisements and third parties, assisting and advising managers with their recruitment needs and reviewing recruitment policies to ensure effectiveness of selection techniques and processes. HR management is also charged with developing formal company policies governing responsibilities and behaviour in the conduct of company business.
The marketing department works to devise, implement and evaluate marketing activities designed to maximise market awareness and sales performance for the company’s brands, products and services. This includes identifying target markets, building awareness of the company’s various trading brands, generating enquiries from potential customers and providing information and materials to help customers understand, select and use company products and services. A multi-channel communications strategy features on and off-line advertising; digital and traditional direct marketing; organisation and promotion of events; development, publication and updating of a wide range of print items and websites; public relations and promotional initiatives; and ongoing dialogue via social media channels. Support activities include market and competitor research, detailed monitoring of interaction and response, photography and video production, graphic design, data acquisition and profiling, financial administration, stock control and management of third-party referral schemes.