Allied Vehicles is strongly committed to providing quality products and services for all our customers, together with ongoing advice and support.
We have created a dedicated customer services team to ensure that each of our clients has access to the support they need, when they need it. The team provides:
- Seven-day helpline support
- Warranty support for vehicles and mobility products
- Home-based maintenance checks for wheelchair accessible vehicle users
- Regular customer satisfaction surveys
- Prompt investigation and resolution of any complaints which may arise
The customer services team makes more than 1,800 client contact calls each month, in order to ensure regular monitoring of customer satisfaction levels throughout the group. This in turn provides ongoing feedback which assists Allied in its quest to deliver continuous improvement across its products and services.